Core Values

Family Promise is more than shelter-we are hospitality in action. Our 200,000 volunteers nationwide are companions to families, sharing meals, community connections, and compassion so families can focus on achieving their goals.

Family Promise provides highly individualized, person-centered, trauma-informed care. Empathy is at the center of all we do, and we take the time to understand all perspectives. This ensures we deliver excellent service to our guests and maintain a productive and enjoyable work environment.

Family Promise builds bridges among neighbors, bringing together existing resources to fulfill our mission. The relationships between family members, volunteers, and staff are transformative and power a national movement of communities committed to solving the crisis of family homelessness.

Family Promise is a dynamic organization, taking a holistic approach to ending family homelessness. Our services, advocacy, and leadership are nimble and future-focused, providing customized and evolving solutions.

Family Promise is innovative and entrepreneurial. Our 200+ Affiliates create original programs in response to local needs. These grassroots initiatives are replicated in communities of all shapes and sizes across the country.

Family Promise empowers all stakeholders – family members, volunteers, donors, community members, businesses, and government officials – to effect change in their communities so families can achieve economic stability and children can access a brighter future.